Terms of Service | Drovakor

1. Agreement

These terms are an agreement between you and Drovakor. By using this website or the products Drovakor provides — Orvik Analytics, Orvik Flow, Orvik Suite and the Drovakor scheduling service (“Scheduler”), together the “Services” — you agree to these terms on behalf of yourself and, where applicable, the organization you represent (“Customer”). If you accept them for an organization, you confirm you have authority to do so. If you do not agree, do not use the Services.

2. Accounts and organizations

The Services are for business use. You must provide accurate information and keep your sign-in credentials secure.
An organization’s owner and admins control who is invited, what roles they hold, and the organization’s configuration.
Customer is responsible for activity under its organization’s accounts and should tell us promptly about any unauthorized use.
Sign-in is provided through an identity provider. Drovakor does not store passwords.

3. Free trial

Each plan offers a free trial of 14 calendar days. No payment method is required to start, and nothing is charged automatically when the trial ends.
Trial use of Orvik Flow is subject to sending limits enforced by the service: sending on Monday to Friday only, up to 3 connected sending accounts, 100 outbound emails per account per eligible weekday and 3,000 sends in total. Configured caps that are lower apply instead.
A trial organization is a real organization. Purchasing continues it; there is no separate conversion.

4. Fees and seats

Prices are stated on the Pricing page in US dollars per user per month, currently Analytics $49, Flow $69 and Suite $99. Fees are billed monthly in advance and are exclusive of taxes, which are added where applicable.
In Orvik Analytics the billable unit is a rep on the roster — the people the product measures — whether or not they sign in. Managers and admins hold memberships without consuming seats. Seats are for named active reps, not shared licences.
How seat changes during a billing period are prorated and renewed is confirmed in writing when self-service billing launches; until then each purchase is agreed with Drovakor directly.
Payment is processed by a billing provider on its checkout, never on this site. Drovakor does not hold card details.
Prices may change with at least 30 days’ notice to account holders; changes apply from the next renewal after notice.

5. Acceptable use

You agree not to use the Services to:

send unsolicited email in violation of applicable anti-spam, privacy or electronic-marketing laws, or ignore unsubscribe and bounce signals;
process personal data without a lawful basis, or enrol people you have no right to contact;
attempt to access another organization’s data, probe or overload the service, or circumvent sending limits and entitlements;
connect an account or calendar you are not authorized to use, or use an integration in breach of its provider’s terms;
copy, resell or reverse-engineer the Services, except where the law allows it despite this restriction;
upload malicious code, or use the Services for anything unlawful.

Drovakor may suspend an organization or account that materially breaches this section, with notice where practical.

6. Your data

Customer owns the data it enters into the Services. Drovakor processes it to provide the Services, as described in the Privacy Policy.
Customer is responsible for the personal data of prospects and employees it enters, including having a lawful basis to process and contact them.
Customer may export its Analytics workspace at any time using the built-in backup export.
Drovakor may use aggregated, de-identified usage information to operate and improve the Services. This never includes data received from Google APIs.

7. Third-party integrations

The Services can connect to services you choose, such as Google Calendar and Google Meet, email providers and AI providers. A connection is made only when you authorize it, and you can disconnect it at any time.
Drovakor uses the access you grant only to provide the features you use, as described in the Privacy Policy. Data received from Google APIs is handled in line with the Google API Services User Data Policy, including its Limited Use requirements.
Third-party services are provided by their own providers under their own terms. Drovakor does not control them and is not responsible for their availability or for changes they make that affect an integration.

8. AI features

Some features use AI models, including features that use an API key you supply and providers you connect. Outputs are suggestions that a person reviews; they may be inaccurate. You are responsible for what you send. Your use of a third-party provider under your own key is governed by that provider’s terms.

9. Availability and changes

We work to keep the Services available, but they may be interrupted for maintenance, updates, or reasons outside our control. Drovakor does not offer an uptime guarantee or service-level agreement unless one is agreed in writing.
We may change, add or remove features. If we remove a feature Customer relies on in a materially adverse way, we will give reasonable notice where practical.

10. Intellectual property

Drovakor and its licensors own the Services, including the software, designs, documentation and brands. These terms give Customer a limited, non-exclusive, non-transferable right to use the Services during its subscription or trial; they do not transfer ownership.
Customer keeps all rights in its data (section 6).
If you send us feedback or suggestions, we may use them without obligation to you.

11. Term and termination

Subscriptions run month to month and renew until cancelled.
Cancellation is initiated by the organization owner from the account. Fees already paid are not refunded, except where the law requires.
Drovakor may terminate for material breach that is not cured within 14 days of notice, or immediately for serious abuse.
On termination, the right to use the Services ends. After an organization ends, Customer may request deletion of its data as described in the Privacy Policy.
Sections that by their nature should survive termination — including data, intellectual property, disclaimers and limitation of liability — do.

12. Disclaimers

The Services are provided “as is” and “as available”. Drovakor holds no security or compliance certifications. To the maximum extent permitted by law, Drovakor disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and does not warrant that the Services will be uninterrupted or error-free, or that availability, bookings or AI outputs will be accurate.

13. Limitation of liability

To the maximum extent permitted by law, Drovakor’s total liability arising out of or relating to the Services in any twelve-month period is limited to the fees Customer paid for the Services in that period. Neither party is liable for indirect, incidental, consequential, special or punitive damages, or for lost profits, revenue or data. Nothing in these terms limits liability that cannot be limited by law.

14. General

These terms are the entire agreement about the Services and replace prior discussions. Order forms or a signed agreement, where used, take precedence.
Drovakor may update these terms; material changes will be notified to account holders and apply from the next renewal.
These terms are governed by the laws of the jurisdiction in which Drovakor is established, and disputes are subject to the courts there, unless mandatory law provides otherwise.
If any provision is unenforceable, the rest remains in effect. Neither party may assign these terms without consent, except to a successor of its business.

Questions about these terms: privacy@drovakor.com, the contact form or the chat launcher.